Refund Policy
A Legal Disclaimer
By using our services, you agree to comply with all of the terms outlined in this Refund Policy. Rushing Cargo reserves the right to modify or amend this policy at any time. Any changes to this policy will be posted on our website and will become effective immediately. We do not guarantee a refund for every situation; refunds are issued at our discretion based on the circumstances of the service provided.
At Rushing Cargo, we are committed to providing excellent transportation and logistics services. However, if you are not completely satisfied with the service or if an issue arises, we offer a fair refund policy. Please read the following policy for more information regarding refunds.
Refund Policy - The Basics
Refund Eligibility Refunds will only be issued under the following conditions:
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Delayed or Cancelled Service: If Rushing Cargo fails to deliver the goods within the agreed-upon timeframe due to a fault on our part, a refund may be provided. This does not apply to delays caused by circumstances outside of our control (e.g., weather, traffic, mechanical failure, or third-party involvement).
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Damaged Goods: If your shipment is damaged during transit and the damage is confirmed by our team, Rushing Cargo will offer a refund or replacement based on the nature of the damage, subject to our claims process.
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Service Cancellations: Customers may cancel a service booking within 24 hours of booking without penalty. After 24 hours, cancellations are subject to a cancellation fee, which will be determined based on the timing of the cancellation and the services already rendered.
3. Non-Refundable Services The following services are non-refundable:
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Expedited or Priority Services: If the customer chooses expedited or priority shipping and cancels the service after it has been initiated, the cost of these services will not be refunded.
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Incorrect Information Provided by the Customer: If a refund is requested due to an error caused by incorrect or incomplete information provided by the customer (such as incorrect shipping addresses or goods not properly packaged), Rushing Cargo will not issue a refund.
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Non-Delivery due to Customer’s Actions: If the shipment cannot be delivered due to a customer’s actions (e.g., refusal to accept delivery, incorrect address, or inaccessible location), no refund will be issued.
Refund Process
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A detailed description of the issue (e.g., damage, delay, or cancellation).
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Proof of the issue (e.g., photos of damaged goods, shipment tracking updates, etc.).
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Your booking reference or invoice number.
Once a refund request is submitted, our team will review the request and issue a resolution within [2] business days. Refunds will be issued via the same payment method used for the original transaction unless otherwise agreed.
5. Exceptions Rushing Cargo reserves the right to refuse or deny a refund in situations where the service was provided as requested, or the issue falls outside of the parameters outlined in this policy. Any refund decisions made by Rushing Cargo are final.
6. Contact Information If you have any questions regarding this Refund Policy or wish to request a refund, please contact us at: